The Custom Shoppe

Frequently Asked Questions

What kind of furniture do you build? We make solid wood furniture including: office, wall units, bookcases, home entertainment, closets, bedroom, kitchen, murphy beds, etc.  If its not in our published offerings and is made of wood, we will quote!
What is the typical time from order to delivery? Most items are delivered to the store in 6-8 weeks from the time the order acknowledgement is signed and returned to us. 
Do you sell direct to consumers? We do not sell direct to consumers.  We have partnered with fine retail stores, designers and contract firms nationwide and in Canada.  Use our Dealer Locator to find a retailer nearest you.  Contact us at (866)623.3234 for all other inquiries.
Do you partner with the Interior Design and Hospitality Trades? We do partner with Interior Designers and the Hospitality Trades.  Please contact us so a representative can review the details with you.  1-920-262-9700 or click here.
Where is your furniture made? In America.  Each piece is made from start to finish in our 100,000 sq ft factory in Watertown, Wisconsin.
What kind of wood do you use? Oak, Maple, Cherry and Quartersawn Oak.  You choose which specie when you order.
Do you use particle board? No.  We do not use particle board or MDF. 

Each piece is constructed of the same solid and furniture grade veneer plywood selected for the furniture.  Cherry furniture would be made of cherry solid and cherry veneer plywood.
How are your drawers constructed? Our drawers are made of 5/8" solid wood - the same specie selected for the cabinet - and dovetailed on all four sides.  A decorative solid wood drawer front is then attached.  Drawers feature full-extension ball bearing glides so they pull completely out of the cabinet.
What if the cabinet I like is not the right size? We build each piece to YOUR dimensions for the height, width, and/or depth of the cabinet or individual section(s). 
  Need it bigger, wider, smaller?  Give us your dimensions.
  For example:
- Give us your TV dimensions and we will build the opening to fit
- Measure your wall space, we will build your cabinets to fit
What is a combination finish? Also known as a two-tone or contrasting finish.  Select any two finishes then specify those finishes for the following areas of the cabinet: doors and drawers, shelves, removable tops, back, body, and hardware. 
When creating a grouping can any two cabinets go next to each other? Groupings set the Custom Shoppe apart because we can combine any cabinet designs.  Sometimes modifications to size must must be made to apply moldings.  Following the 4" Rule ensures that moldings can be properly added. 

The 4" Rule:
1. Adjacent cabinets that are not the same depth must have a 4" depth difference. 
2. Adjacent cabinets that are not the same height must have 4" different in depth.
Do the dimensions for the cabinets include molding? The width and depth measurements for the cabinets do not include molding dimensions since the molding sizes are different from style-to-style. 
What are the most popular options? Extra shelving and additional lighting is very popular. 
Finished tops for tall cabinets and solid tops for desks. 
Beaded back panel.

We have over 100 options - and if its not in our published offerings we will still quote your design!
What is the difference in cost for wood choices? Maple is approximately 10% more than oak - Cherry and Quartersawn Oak are approximately 10% more than Maple.
Do you offer distressing? We offer many levels of distressing for both stain and painted cabinets. 
Distressing: nicks, dents and wear sanding (prior to finish)
Antique Detailing: nicks, dents, wear sanding (prior to finish), worm holes and rasping.
Passages Distressing: nicks, dents, wear sanding (prior to finish), worm holes, rasping and rub-though on the painted finish.
Olde World Distressing: nicks, dents, wear sanding (prior to finish), worm holes, rasping, gouges - all accented by a warm glaze.
Weathered Finish: nicks, dents, heavy wear sanding (prior to finish), worm holes, heavy rasping, gouges, scrapes and rub through - all accented by a warm glaze.

The Custom Shoppe | 300 Air Park Drive | Watertown, WI 53094 |  1.920.262.9700

Copyright 2010, The Custom Shoppe. All rights reserved.

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